People need to feel appreciated, and they do more and achieve more if they are doing it more for themselves and not just for the boss. Engagement scores are important because they usually signal that the leader is not listening enough to their people. Engagement soars when people feel listened to, feel valued, and that their boss appreciates the effort they put into their role. So, the start is listening more, encouraging the sharing ideas and helping you people to do more on their own within their roles.